By supplying your photo or photos to us, you permit us to make adjustments to your photo(s) if necessary to fit the purpose. By this, we mean making adjustments such as:
We maintain 99.9% approval rates. However,
If you are not satisfied with the printed photos we have produced, you have the right to ask for a full refund if:
You return the 4 photos sent to you undamaged, however, the buyer is responsible for the return postage fee and the return must be received within 14 days from the date of purchase. This same order must not include a digital download.
Payment is processed via Stripe and it will appear on your statements as being made to “Tips Group Limited“
We do not provide a refund for the premium digital download service e.g. orders involving a digital download or photo code. We only provide a full refund if we are unable to produce photo/photos or digital download that meets requirements due to the wrong photo being uploaded by the buyer. If your order involves a digital download and this digital download has been rejected for any reason, we only offer a free rework but no refund will be provided.
If your passport photo order is not received as of when due, please contact us to investigate it with our delivery agents. While the case is being investigated, we would put another one in the post for you (FREE) but no refund will be given.
Please if you are concerned about the swift and safe delivery of your order, please use any of our trackable, recorded, or next-day courier delivery services at the checkout.
You can not cancel an order involving next-day delivery once an order is placed. Please note, the customer has up to 3 hours from the time of purchase to cancel standard orders i.e. (Free UK Delivery Orders), these orders exclude orders involving digital download and UK photo code. Next-day delivery orders must be received before 13:00 hour working days and delivery will only take place on Uk working days.
We reserve the right to cancel any order and provide a full refund if the buyer has not supplied/uploaded an appropriate photo.
If you are not clear with our return and refund policy and require more information, please contact us.